Frequently Asked Questions
We've gathered some of our most common questions and answers. If yours isn't listed, reach out - we'd be pleased to help.
How far in advance should we book?
For regular catering, we recommend booking as early as possible. Ideally, one week's notice is perfect — but we can often accommodate orders within 24–48 hours, depending on availability. For weddings, dates fill quickly. We suggest securing your date 8–24 months in advance, especially during peak wedding season.
Can you accommodate dietary restrictions?
Absolutely. We're happy to accommodate gluten-free, vegetarian, vegan, dairy-free, Halal, and other dietary needs upon request. Just let us know your requirements, and we'll ensure your menu is inclusive and thoughtfully prepared.
Do you have a minimum order?
Some menus require a minimum of 8 guests, while others may vary. Please refer to the specific menu for minimum order details.
How far will you travel?
We typically travel up to one hour outside our area. Travel availability may depend on your guest count and event size — just ask, and we'll be happy to discuss options.
What are your delivery fees?
Delivery fees vary depending on location. We'll provide an exact fee when preparing your quote or confirming your order.
What is your cancellation policy?
For regular catering (excluding large events):
- Cancellations must be made at least 72 hours in advance.
- Cancellations made 72–48 hours prior will be charged 50% of the total invoice.
- Cancellations made less than 48 hours prior will be charged 100% of the total invoice.
What methods of payment do you accept?
We accept all major credit cards (AMEX is subject to a 2.5% surcharge). We also accept e-transfers, which must be completed prior to delivery and secured initially with a credit card.
What is included in your Drop & Go service?
We deliver your food, set it up, and provide disposable serving utensils — then you're all set to enjoy. No return pickup is required. If you'd like chafing dishes or upgraded service ware, we're happy to arrange that upon request.
Are you able to provide rentals?
Yes — we work closely with River City Event Rentals and are happy to coordinate rentals on your behalf. Rental pricing varies depending on timeline, location, guest count, menu, and venue-provided items.
Do you offer tastings?
Yes — tastings are available for weddings. We'll work with you to select dishes that reflect your preferences, style, and vision for your big day.
Do you provide staffing?
Yes — we offer professional staffing for plated dinners, buffet service, and receptions. We'll recommend the appropriate service level based on your guest count and menu style.
Do you cater at private homes and venues?
Absolutely. We cater at private homes, community halls, banquet facilities, and outdoor venues. We'll coordinate directly with your venue to ensure a seamless setup and service.
Can you help with menu customization?
Of course. Whether you have a theme, heritage dishes, or favorite family recipes you'd like included, we're happy to create a menu that reflects your story and vision.